Your Privacy Is Our Priority
This policy clearly sets out how your personal information is collected, stored, and protected on the rb444 platform.
Introduction & Scope
rb444 ("we", "us", "platform") is committed to providing a safe and reliable online gaming environment for players in Bangladesh. This privacy policy describes how we collect, use, and keep your information secure when you use our website, create an account, or use any of our services.
This policy applies to all rb444 services, the mobile version, and related platforms. By using our website, you agree to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.
This policy has been most recently reviewed and is currently in effect. If any significant changes are made to the policy, we will post a notice on our platform.
1.1 Key Definitions
Personal Information
Any information that can directly or indirectly identify you — such as your name, email address, phone number, identity document details, and so on.
Processing
Any operation carried out on personal information — including collection, storage, modification, transmission, and deletion.
User
Any person registered on the rb444 platform and using its services, who is at least 21 years of age.
Cookie
Small data files stored in your browser, used to improve site functionality and remember your preferences.
What Information We Collect
rb444 collects certain information to provide its users with the best service. We only collect information that is necessary to operate our services.
2.1 What You Provide Directly
- Name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Identity document details (national ID, passport, or driving licence — during the verification process)
- Financial transaction details — including bKash, Nagad, Rocket, or Upay numbers
- Content of communications with the support team
2.2 Automatically Collected Information
- IP address and device information (operating system, browser version)
- Logs of your activity on the platform — which pages you visited and for how long
- Game history and betting patterns (to ensure responsible gaming)
- Cookie and session data
- Referral source (which link you came from)
2.3 Information Received from Third Parties
For identity verification and fraud prevention purposes, we may sometimes receive information from approved third-party verification services. Such information is used solely for the purpose of ensuring security.
How Your Information Is Used
rb444 uses your information for the following legitimate purposes. We never sell your information to third parties for marketing purposes without your consent.
3.1 Account Management
We use your registration information to create and maintain your account, ensure login security, and verify your identity.
3.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay. A record of every transaction is securely stored.
3.3 Security and Fraud Prevention
We analyse log data and device information to prevent illegal activity, fraud, and account hacking.
3.4 Responsible Gaming
This information is used to monitor your gaming patterns, identify unusual activity, and provide assistance where needed.
3.5 Customer Support
Contact information is used to resolve your issues quickly and to improve 24/7 live chat and email support ([email protected]).
3.6 Legal Compliance
Information may be used where necessary to comply with applicable laws, regulations, or court orders.
Information Sharing & Disclosure
rb444 never sells your personal information to third parties. However, limited information may be shared in specific circumstances.
4.1 Service Providers
Only the necessary information is shared with approved third parties that assist in operating our services — such as payment processing companies, IT service providers, and identity verification agencies. These third parties are bound by strict confidentiality agreements.
4.2 Legal Authorities
We may be required to share information with the relevant authorities pursuant to a court order, government directive, or legal investigation.
4.3 Business Transfers
If for any reason there is a change in the ownership or management of rb444, your information may be transferred to the new authority. In that case, we will give prior notice and the terms of this policy will remain in effect.
We never sell or rent your information to advertisers, data brokers, or unrelated third parties.
Cookies & Tracking Technologies
rb444 uses cookies and similar technologies to improve the user experience and ensure platform functionality.
5.1 Types of Cookies
Essential Cookies
Essential for the platform to function correctly — stores login sessions, security tokens, and user preferences.
Functional Cookies
Used to remember language preferences, session information, and user customisation settings.
Analytics Cookies
Analyses site traffic, popular pages, and user behaviour in order to improve services.
5.2 Cookie Controls
You can reject or delete cookies by changing your browser settings. However, disabling essential cookies may affect some platform functionality.
Data Protection & Security
rb444 follows the highest industry standards to protect your information. Our technical and organisational security measures are reviewed regularly.
6.1 Encryption & Security Technologies
- SSL (Secure Socket Layer) encryption — all data transmissions are secured
- Passwords are encrypted with a strong hashing algorithm
- Regular security audits and vulnerability testing
- Automated alert system for suspicious logins
- Database access is strictly restricted and logged
6.2 Data Retention Period
We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a period of time due to legal obligations or the need to resolve disputes. Once that need has passed, the information is securely deleted.
6.3 Response to a Data Breach
If a data security breach occurs, we will notify affected users as quickly as possible and take immediate protective measures. We will conduct a full investigation to minimise harm and prevent the same incident from occurring in the future.
Your Rights Regarding Your Data
rb444 believes every user should have control over their own information. You have the following rights.
Right to Access Your Information
You can contact us to find out what information we hold about you. We will provide the information within a reasonable time.
Right to Correction
If there is any incorrect or incomplete information in your data, you can request a correction.
Right to Deletion
In certain circumstances you can request deletion of your information, however information retained due to legal obligations is exempt from this.
Right to Object to Processing
You can object to the processing of your information for specific reasons. We will consider every request seriously.
To exercise these rights, email our support team at: [email protected] — our 24/7 team will assist you in both Bengali and English.
Protection of Minors
rb444 strictly provides services only to those aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If a user is found to be under 21 years of age, the relevant account will be suspended immediately and the collected information will be deleted.
International Data Transfers
For the purposes of operating our platform, information may sometimes be stored on servers outside Bangladesh. In such cases we ensure that —
- Data transfers take place through secure, encrypted channels.
- Adequate data protection measures are in place in the destination country.
- A data protection agreement has been executed with the third-party provider.
- The terms of this policy apply in all cases.
Policy Changes & Updates
rb444 reserves the right to amend this privacy policy as needed. If any significant changes are made, we will publish a notice on the platform and send a message to registered email addresses.
If you continue to use the platform after a revised policy has been published, it will be understood that you have agreed to the new policy. We therefore recommend reviewing this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team.